What does your forwarder do when something goes wrong

What does your forwarder do when something goes wrong?
We have been in the transportation industry for quite a few years and there is one thing we know for sure - somewhere, somehow something can always go wrong. And so we always have one thing in mind. Basically, every transportation service provider knows that when dealing with people, machines and Mother Nature, the unexpected is expected. So the next time bad weather hits your cargo route, a carrier fails, a truck breaks down, or the unexpected happens, pay attention to who you're dealing with. How your freight forwarder handles the situation can tell you a lot.
A good freight forwarder is always informed and necessarily plans for contingencies with every load. So when the unexpected happens, he's able to resolve it quickly, often independently, without disrupting your delivery schedule and without you having to worry—or even know it happened. An experienced freight forwarder has a wide network of contacts and can quickly call another good carrier in the area to handle the load. Also, he is able to use his experience and knowledge to plan more correctly and to prepare better, so the probability that unforeseen circumstances will surprise him is less. But even if it happens, he will stand behind his offer because he knows that the trust built over time allows him flexibility in working with his partners and in no way will what happened affect your load or your cost for its delivery.
Of course, even the best freight forwarders can't solve every problem behind the scenes. What separates a typical freight forwarder from a preferred one is honest and transparent communication. Reliable freight forwarders are proactive and communicate frequently and openly about each unique situation to prevent delays in your supply chain. It is also critical that the shipper see the distance in any given situation and engage all parties involved—including the customer, the shipper, the consignee, and any other entity important to a successful delivery. A supply crunch is no time for voicemails or a simple pitch. Effective communication means talking to each stakeholder in real time to find a solution.
Effective problem resolution is vital not only for every freight forwarder serving their customers, but also for every customer serving their customers. The best freight forwarding providers have a real team dedicated to every step of the process to ensure you are working with an expert who can manage issues effectively. They truly offer a full service to ensure your supply chain continues to flow with minimal or no delays.
Ultimately, the goal for everyone is a successful partnership. For the freight forwarder, this means fast and efficient solutions to any problems that may arise during the transport of your cargo. Yes, some may "wring hands" or simply "cover" when you need them most, but remember - the good ones will be responsible every step of the way for your load. What does your forwarder do when something goes wrong?
See more:
Forwarder and cargo types
7 questions to ask your freight forwarder
Is shipping expensive?

Grand Logistiks
*Excuse us if there is an inaccuracy in the translation - a common translator is used.